Frequently Asked Questions

Can I have a discount or are package prices available?
For ongoing promotions and offers, please speak to our booking staff directly when you make your reservation.

Do you offer government rates?
We currently do not offer government rates. However, you may ask about discounted rates when you make your booking.

Do you provide towels and toiletries?
Towels are available for rent at RM3/ each, or RM10/ each for purchase (depending on stock availability). Only shower gel is provided.

What time do I check-in/check out?
Check-in: 2pm. Check out: 12pm.

Can I get an extra mattress?
We rent out mattress sets for RM25 per set. However, please note the maximum no. of pax allowed for each Cabin/ Room when you make your request.

What do you mean by “maximum no. of pax”?
Maximum no. of pax refers to the maximum number of people allowed to stay in one Cabin/ Room. Our recommendations on Cabin/ Room occupancy is to ensure the safety and utmost comfort of our guests at Kiram’s Village. Therefore, we do enforce our occupancy rules quite strictly.

“Your room memang only for four people kah? Boleh tambah katil? There’s six of us, tak kisah sempit!” 
Please see above answer on maximum no. of pax. We’d like for you to have an pleasant experience throughout your stay 🙂

Can I barbeque during my stay?
Asparagus, Capsicum, Strawberry, Pumpkin and Cabbage Cabins have individual BBQ pits (without coal) located outside the respective cabins. Coal is available for RM10 per bag (available at our front desk). For Broccoli Cabin, we rent out BBQ set for RM25 per set, including coal. We strictly do not allow guests to barbeque at our Room units due to safety concerns.

Is breakfast included with my stay?
Breakfast is not included, although you may request for breakfast meals from Idah’s Cafe (in-house cafe) that will be billed separately from your stay.

I want to surprise my husband/ wife/ best friend etc. for his/ her birthday. Can you plan something?
We usually charge an additional RM30 to your stay to decorate your room with flowers. We can prepare a cake for you as well 🙂 Do ask for details when you make your reservation.  

How do I find Kiram’s Village?
We are searchable via Waze/ Google Maps.

Can I drive up to Kiram’s Village with a small car?
The road leading up to Kiram’s Village is not too steep for even small cars. We have guests who have driven a Kancil/ Axia/ MyVi/ Saga to reach our place.

Do you offer transportation?
No, we do not. However, do ask us for transport recommendations when you make your booking.

Do I get a mountain view? 
Mount Kinabalu serves as the backdrop to our little village, so not all cabins get an immediate view of the mountain. The mountain is most visible early in the morning from our reception area veranda. Our garden view is lovely too 🙂